Unsubscribes

An unsubscribe is an email address that has taken the action to opt out from receiving further emails.

• How to View your Account's Unsubscribes
• How to Remove an Email Address from Unsubscribes
• How to Manually Add an Email Address to Unsubscribes

How to View your Account's Unsubscribes

When a recipient unsubscribes, that email address is placed on your account’s unsubscribe list. To view unsubscribes, go to Reports → Toolbar → Disengagements → Unsubscribes. 

If an email address is on the unsubscribe list, JangoMail will not send to it under any circumstances. Similarly, if a domain is on the unsubscribe list, JangoMail will not send an email to any address of that domain. An unsubscribed recipient's email address is not automatically removed from any lists you store in JangoMail, but is blocked from receiving future emails. 

How to Remove an Email Address from Unsubscribes

You can remove an email address from your account's unsubscribe list by following the instructions below:

1. Go to Reports → Toolbar → Disengagements → Unsubscribes  
2. Use the filter to find the email address you wish to remove
3. Check the box next to the email address(es) you wish to remove
   1. Removing one email address will remove ALL instances for that email address
4. Click the DELETE UNSUBSCRIBES button in the top-right corner

How to Manually Add an Email Address to Unsubscribes

If you receive a reply from a recipient to a campaign or emailing asking to be unsubscribed, it is your responsibility to add that email address to your account’s Unsubscribes.

You can add an email address to your account's Unsubscribes by following the instructions below

1. Go to Reports → Disengagements → Unsubscribes to open your account's unsubscribe list
2. In the top-right corner, click the MANUALLY ADD UNSUBSCRIBES button
3. Type one or more email addresses and click SAVE

Note: If you do not see the ability to remove Unsubscribes, please contact Support.