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• Unsubscribes
• Bounces
• How to Keep your List Tidy
• Synchronizing with an External Database

JangoMail provides robust unsubscribe and bounce management capabilities. JangoMail accounts are set to automatically handle unsubscribes and bounces.

Unsubscribe individual addresses or entire domains. All email addresses and domains on your account’s unsubscribe list will never receive an email from your JangoMail account, even if you try sending to it. In addition to giving your recipients the option to unsubscribe from your entire account, you can give them the option to remove themselves from just a particular email list in cases where a recipient may be on more than one list within your account.

With respect to bounces, you can specify how many times an address must bounce before JangoMail stops sending to it. The default value is three times for a non-definitive or soft bounce. JangoMail counts a message as a bounce if the returned diagnostic code indicates that the address was not delivered to, regardless of whether it is a hard or soft bounce.  A definitive or hard bounce example is no such address. A non-definitive or soft bounce example is account suspended. The "no such address" condition will never get better (unless the address is created in the future). An "account is suspended" condition is likely to be temporary in nature, so that's why we try three times before giving up. In short, a hard bounce is one and done, and a soft bounce is 3x and done. Messages such as "out-of-office" autoreplies do not count as bounces.

Unsubscribes

• How to View Unsubscribes
• How to Remove an Email Address from Unsubscribes
• How to Manually Add an Email Address to Unsubscribes

How to View your Account's Unsubscribes

When a recipient unsubscribes, that email address is placed on your account’s unsubscribe list. To view unsubscribes, go to Reports → Toolbar → Disengagements → Unsubscribes. 

If an email address is on the unsubscribe list, JangoMail will not send to it under any circumstances. Similarly, if a domain is on the unsubscribe list, JangoMail will not send an email to any address of that domain. An unsubscribed recipient's email address is not automatically removed from any lists you store in JangoMail, but is blocked from receiving future emails. 

How to Remove an Email Address from Unsubscribes

You can remove an email address from your account's unsubscribe list by following the instructions below:

1. Go to Reports → Toolbar → Disengagements → Unsubscribes  
2. Use the filter to find the email address you wish to remove
3. Check the box next to the email address(es) you wish to remove
   1. Removing one email address will remove ALL instances for that email address
4. Click the DELETE UNSUBSCRIBES button in the top-right corner

How to Manually Add an Email Address to Unsubscribes

If you receive a reply from a recipient to a campaign or emailing asking to be unsubscribed, it is your responsibility to add that email address to your account’s Unsubscribes.

You can add an email address to your account's Unsubscribes by following the instructions below

1. Go to Reports → Disengagements → Unsubscribes to open your account's unsubscribe list
2. In the top-right corner, click the MANUALLY ADD UNSUBSCRIBES button
3. Type one or more email addresses and click SAVE

Note: If you do not see the ability to remove Unsubscribes, please contact Support. 

Bounces

• How to View Bounces
• How to Remove an Email Address from Bounces

How to View Bounces

You can view bounced email addresses under Reports → Toolbar → Disengagements → Bounces. 

JangoMail provides bounce-handling capabilities such that after an email address has bounced a certain number of times, JangoMail will cease sending to that address in future email campaigns. JangoMail does not distinguish between hard and soft bounces but does categorize between more granular categories of bounces, including out-of-office autoreplies, mailbox full, and user-not-found bounces. Only bounce messages indicating that the email address is truly invalid are actually counted as true bounces. By default, your JangoMail account is set so that after an email address has bounced three times (depending upon the type of bounce mentioned earlier), JangoMail will stop sending future email campaigns to it, even if you try to send to it. This parameter is configurable, however, under Settings → Bounce Settings → Bounce Handling.

How to Remove an Email Address from Bounces

You can remove an address from the unsubscribe or bounce lists by following the below instructions:

1. Click on the Reports link
2. Click on the Unsubscribed Addr. or Bounced Addr. link on that page
3. Use the filter to find the address you want to remove
4. Check the box next to the address you want to remove (removing one will remove ALL instances of that address)
5. Click the Delete Selected Rows button near the top of the page (looks like a blue x inside a circle)
6. If an address occurs more than once on the bounce list, every occurrence of that address will be deleted even if you only delete a single instance.

Note: If you do not see the ability to remove Bounces, please contact Support. 

How to Keep your List Tidy

If you are using JangoMail to store your email lists, it's a good idea to periodically delete email addresses that have unsubscribed or bounced from your lists. When a recipient unsubscribes, the email address is added to your account’s unsubscribe list to prevent future sending to it; JangoMail does not automatically delete or remove that address from your lists. 

If you wish to remove unsubscribes and/or bounces to keep your lists clean, an easy way is to use JangoMail's Scrub List Members. To use this feature, go to Lists → click on the name of your list → in the Toolbar go to Remove → Click Scrub List Members. Read more information on this tool here. 

Synchronizing with an External Database

If you are using JangoMail to pull email data from an external database, rather than using lists in JangoMail, then you may want to synchronize unsubscribe/bounce data with this database. If you are connecting to an Internet website database, then you can set this synchronization under Settings → Notifications → Campaign Event API. Remember that it is not necessary to synchronize unsubscribe and bounce data with your external databases since JangoMail will always store these lists internally in your account and cross-check any email campaigns you send out against these lists.