SMTP Relay Errors

When sending through the relay, you may encounter an error. Below is a brief explanation of common errors and their causes, along with instructions for notification options.

Common SMTP Relay Errors

Email address is on the Global Suppression List: "example@example.com" 

This address has been previously placed on the JangoMail Global Suppression list at the address owner's request or due to being invalid/non-existent. This list is specifically for email addresses. If an address@gmail.com is on this list, it does not mean that Gmail.com has been blocked; only the specific address has.

Email address is on account's Bounced List. This means it has bounced at least one time in the past and is likely an invalid address: "example@example.com" 

This means that when you tried in the past, your recipient's server returned a message that indicated the address was invalid or there was an error in the connection. If it was a hard bounce (e.g. user does not exist) or 3 soft bounces (possibly caused by server trouble on the receiving side), JangoMail will not attempt to send again and you will get this error when next you attempt to send to it again. More information on Bounce Management can be found here.

Email address is on account's Unsubscribe List: "example@example.com" 

This email address is no longer eligible to receive emails because it has been unsubscribed in the past. The user may have clicked the unsubscribe link in an email, added via the ISP complaint feedback loop, or manually added to the Unsubscribe list by the JangoMail user. Read more about Unsubscribe Management.

Email address domain is on account's Domain Unsubscribe List: "example@example.com" 

This email address belongs to a domain which has been added to the your Unsubscribed Domains list in your account. Any address at one of these domains will error when you attempt to send to them. The domains added to this list are the result of a manual addition. 

This From Address ("example@example.com") is not allowed to send through this account.

This error is directly related to the use of Restricted From Addresses as a feature. In Settings → Transactional Settings → From Address Restriction. Any email address entered here becomes the only authorized From Address for transactional emails. All others are rejected after one address is added. You can enter *@example.com to allow any addresses to send from that domain, or leave example@example.com to be the only accepted From Address. To resolve this error, either remove the existing address or add the new sending address as authorized.

This account cannot currently send emails.

There are several possibilities for receiving this error. Your sending may be disabled or you may have exceeded your quota. Both are easily checked.

To see if your sending is disabled, go to the Dashboard of your account. A message will appear notifying you if your sending is not enabled. For new accounts, the activation link in the welcome email must be clicked. Didn't get it? Contact Support.

To check if you have hit your send limit, go to My Account → Usage. If you are a free trial who has hit your limit, contact our Sales Team to discuss a paid account. For existing customers, click Upgrade to get more emails. 

This email message has been placed in a holding area until your account can be manually reviewed by our support staff. After review, the email message will be released and delivered.

New accounts, or accounts in the process of activation or re-activation, may have messages held up for review. The Activations Team will review and release these messages, though the period of review may vary. 

Notifications for SMTP Relay Errors

SMTP relay error emails will automatically send to the email address of the Account Manager. You can set the errors to send to the From Address of the message in addition to, or instead of, the Account Manager. 

To change your notification settings, go to Settings → Transactional Settings → Relay→ Errors.