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Account FAQs

Amber
  • Updated

Here's a list of commonly asked account-related questions:

How do I access my receipts? 

Go to My Account → Account → Billing History. Click the PDF icon on the right to download a copy of a receipt. 

If you currently pay by check, please contact Support for your invoice.

I can't log into my JangoMail account. What should I do?

If you cannot remember your password, you can try resetting it here. This will send an email to the primary email address on the account with a link that will allow you to reset your password and specify a new one. 

*Note: if you are using the SMTP relay with your email or an application, resetting the password will stop any transactional sending, as the password in those settings will no longer be current. 

**Note: Additional/other logins can only have their password changed by the master. There is no email address attached to an additional login and therefore no reset email can be sent. Please contact the owner of the master username for password assistance.

If you're still unable to access your account, please call our support team (855) 709-4099 or create a support ticket.

My account is locked. How do I get access?

If you've attempted too many times to log in with the wrong password, your account will be locked for 10-15 minutes. IP addresses are also locked. If you have multiple accounts and get locked out of one, you'll have to wait at least 10 minutes before attempting to log in under any of them. Any new attempt during that time will reset the timer.

If you've waited 15 minutes and still have problems logging in, try resetting your password here. 

 *Note: if you are using the SMTP relay with your email or an application, resetting the password will stop any transactional sending, as the password in those settings will no longer be current. 

**Note: Additional/other logins can only have their password changed by the master. There is no email address attached to an additional login and therefore no reset email can be sent. Please contact the owner of the master username for password assistance.

If you're still unable to access your account, please call our support team (855) 709-4099 or create a support ticket.

How do I cancel my account? 

To suspend or cancel your account, please submit a written request to our support team here. 

I just signed up for a free trial and didn't receive an email

When you sign up for a JangoMail account, you will receive a welcome email that contains an account verification link. To verify your account and enable sending, you must click this link. If you haven't received it, below are some reasons why you may have not:

  • Sometimes email messages are delayed by receiving mail servers and ISPs due to traffic.
  • Due to firewalls and spam blockers, it may have ended up in your spam folder or not been sent to you at all.
  • You may have provided the wrong email address or had a typo when you signed up. 

You may request your activation link by contacting our Support Team using the email address you used to sign up for your account. 

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